Frequently Asked Questions
Find answers to common questions about our products, shipping, quality standards, and policies.
Orders are processed within 24-48 hours. Standard shipping takes 3-5 business days; expedited options are available at checkout. International orders may take 7-14 business days depending on customs.
Yes, we ship to most countries. International customers are responsible for any customs duties, taxes, and compliance with import regulations.
Lyophilized peptides are shipped in sealed glass vials with temperature-appropriate packaging. Cold-chain shipping is used for temperature-sensitive compounds.
Lyophilized peptides should be stored at -20°C upon receipt, protected from light and moisture. When properly stored, most peptides remain stable for 1-2 years.
Once reconstituted with bacteriostatic water, peptides should be refrigerated (2-8°C) and typically used within 30 days. Avoid repeated freeze-thaw cycles.
Most peptides reconstitute well in bacteriostatic water. Specific solubility information is provided on each product page and Certificate of Analysis.
We accept all major credit cards (Visa, Mastercard, American Express), wire transfers, and institutional purchase orders. All transactions are encrypted.
Verified institutional customers can apply for net-30 payment terms. Contact our support team to set up an institutional account.
Yes. Discount codes can be applied at checkout. Only one code may be used per order, and codes cannot be combined with other promotions.
Yes. Every product is tested, and purity data is included on the batch-specific Certificate of Analysis provided with each order.
Yes. Every product ships with a batch-specific CoA containing purity data, mass spectrometry results, and analytical specifications.
Our manufacturing and testing facilities operate under ISO-certified protocols and follow current Good Manufacturing Practices (cGMP).
In-stock orders are processed within 24-48 hours of payment verification. You'll receive tracking information via email once your order ships.
Orders can be modified or cancelled within 12 hours of placement. Contact support immediately if you need to make changes.
Order tracking is available through your account dashboard. You'll also receive email notifications at each stage of fulfillment.
Due to the nature of our products, returns are accepted only for damaged or incorrect items reported within 48 hours of delivery. Contact support to initiate a claim.
If your order arrives damaged, contact us within 48 hours with photos. We will arrange a replacement or refund at no additional cost.
Refunds are issued for damaged or incorrect items. Due to product sensitivity, we cannot accept returns of opened or reconstituted products.